All HealthCenter21 Modules

Accounting (5 Hrs.)
Medical Office Assistant

In this module, students learn to manage the financial aspects of a medical office and identify common terms and concepts associated with accounting tasks. They explore billing and collections procedures, and they perform bookkeeping procedures, such as preparing a day sheet and handling cash and receipts. Students write checks, reconcile bank statements, and prepare deposit records.

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Admissions, Transfers, and Discharges (3 Hrs.)
Multi-Skilled Nursing Assistant

This module focuses on the procedures that take place when a client enters, transfers, and leaves care. Topics include: initial health evaluation and documentation, adult and pediatric vital signs, caring for patients’ belongings, and procedures to transfer and discharge patients.

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Airway (3 Hrs.)
Emergency Medical Responder

Students learn to assess the airways of patients and demonstrate both manual and mechanical techniques to assure a patent airway. Students then assess ventilation, respiration, and oxygenation, and familiarize themselves with methods to manage respiratory compromise and respiratory distress. They distinguish between adequate and inadequate ventilation and also determine the need for artificial ventilation and supplemental oxygen. Students learn how to correctly use equipment such as airway adjuncts, suctioning units, bag-valve masks, and non-rebreather masks.

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Airway (3 Hrs.)
Emergency Medical Services

Students learn to assess the airways of patients and demonstrate both manual and mechanical techniques to assure a patent airway. Students then assess ventilation, respiration, and oxygenation, and familiarize themselves with methods to manage respiratory compromise and respiratory distress. They distinguish between adequate and inadequate ventilation and also determine the need for artificial ventilation and supplemental oxygen. Students learn how to correctly use equipment such as airway adjuncts, suctioning units, bag-valve masks, and non-rebreather masks.

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Anatomy and Physiology (5 Hrs.)
Emergency Medical Responder

This module walks EMR students through the body systems and how the systems interact with one another. Students are also introduced to homeostasis and immunity. Twelve body systems are explored: Respiratory, Cardiovascular, Skeletal, Muscular, Integumentary, Nervous, Digestive, Urinary, Reproductive, Endocrine, Lymphatic, and Sensory. Students learn the structure, function, and diseases and disorders for each body system. The respiratory system material is enhanced with additional information for EMS students, such as ambient air and its relation to the oxygenation process.

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Anatomy and Physiology (13 Hrs.)
Emergency Medical Services

This module walks EMS students through the body systems and how the systems interact with one another. Students are also introduced to homeostasis and immunity. Twelve body systems are explored: Respiratory, Cardiovascular, Skeletal, Muscular, Nervous, Digestive, Urinary, Reproductive, Endocrine, Integumentary, Lymphatic, and Sensory. Students learn the structure, function, and diseases and disorders for each body system. The respiratory system material is enhanced with additional information for EMS students, such as ambient air and its relation to the oxygenation process.

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Anatomy and Physiology (13 Hrs.)
Health Care Foundations

This module walks students through the body systems and how the systems interact with one another. Students are also introduced to homeostasis and immunity. Twelve body systems are explored: Integumentary, Skeletal, Muscular, Nervous, Sensory, Circulatory, Lymphatic, Respiratory, Digestive, Urinary, Endocrine, and Reproductive. Students learn the structure, function, and diseases and disorders for each body system.

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Appointments (5 Hrs.)
Medical Office Assistant

This module introduces students to the variety of methods used to schedule appointments. Students learn to set up a matrix and schedule patients according to procedure. They also discover how to handle unexpected visitors, including sales calls. Students then maintain the schedule through a series of cancellations, walk-ins, and other situations. They also arrange for appointments outside the facility, such as outpatient visits and hospitalization.

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Body Mechanics (5 Hrs.)
Multi-Skilled Nursing Assistant

In this module, students learn the correct ways to move the body to prevent injuries to themselves and patients. Topics include: safe use of hospital beds, wheelchairs, and stretchers, pressure ulcers, and methods to turn, position, and transfer patients.

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Body Mechanics (4 Hrs.)
Nursing Assistant

In this module, students learn the correct ways to move the body to prevent injuries to themselves and patients. Topics include: safe use of hospital beds, wheelchairs, and stretchers, pressure ulcers, and methods to turn, position, and transfer patients.

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CPR Methods (3 Hrs.)
Health Care Foundations

The CPR Methods module guides students through basic life support skills. CPR is introduced in four steps: Airway, Breathe, Circulation, and Defibrillator. Students review the correct CPR procedures for one-person and two-person rescues on adults, children, and infants. Students also learn the common causes and symptoms of choking and practice abdominal thrusts and back blows.

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Client Status (5 Hrs.)
Health Care Foundations

The Client Status module teaches about the importance of body measurements and vital signs. Students learn about measuring height and weight, and for infants, head circumference. Students also learn about the methods and equipment for taking temperature, pulse, respiration, and blood pressure. And they practice documenting vital signs after the measurements have been taken.

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Client Status (4 Hrs.)
Nursing Assistant

The Client Status module teaches about the importance of body measurements and vital signs. Students learn about measuring height and weight. They also learn about the methods and equipment for taking pulse, respiration, and blood pressure. And students practice documenting vital signs after the measurements have been taken.

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Communications (6 Hrs.)
Health Care Foundations

The Communications module prepares students for the demands of speaking and writing as a member of the health care team. Students explore the sender-receiver model, verbal and non-verbal communication, common barriers to communication, and diversity issues. They discuss how health care workers can show sensitivity and communicate successfully with others. Students review examples of written communication and evaluate their effectiveness. And they learn how to correctly document patient observations. Finally, students discuss communication technology and its role in the workplace.

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EMS Operations (7 Hrs.)
Emergency Medical Responder

In this module, students define the operational roles and responsibilities within the EMS system. They examine the safety issues related to emergency response and transportation, including ambulances and air medical. Students list incident management certifications required for entry-level employment. They learn to provide care during a multiple-casualty incident when a local MCI plan is activated. Overviews of vehicle extrication, hazardous materials, terrorism, and disaster responses are also presented.

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EMS Operations (7 Hrs.)
Emergency Medical Services

In this module, students define the operational roles and responsibilities within the EMS system. They examine the safety issues related to emergency response and transportation, including ambulances and air medical. Students list incident management certifications required for entry-level employment. They learn to provide care during a multiple-casualty incident when a local MCI plan is activated. Overviews of vehicle extrication, hazardous materials, terrorism, and disaster responses are also presented.

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Electrocardiography (5 Hrs.)
Multi-Skilled Nursing Assistant

In this module, students learn how to conduct a routine 12-lead ECG and recognize related diagnostic cardiac tests. Students examine the anatomy of the heart and the electrical conduction pattern for the cardiac cycle. Then they classify leads and learn how ECG's work. Topics include: single-channel vs. multi-channel ECG’s, standardization, preventing artifacts, reading ECG tracings, calculating heart rate, identifying basic arrhythmias, stress tests, and Holter monitors.

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Emergency Care (7 Hrs.)
Health Care Foundations

In the Emergency Care module, students learn how to assess an emergency situation and react appropriately. Topics include: bone and joint injuries, shock, open wounds, severe burns, foreign bodies, poisoning, heart attacks, strokes, diabetic reactions, seizures, convulsions, and heat and cold related illnesses.

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Health Care Careers (2 Hrs.)
Health Care Foundations

In the Health Care Careers module, students explore a variety of professions in the field of health sciences. Students explore the rewards and demands of being a health care worker. They also discover different education levels and types of credentials required for health care careers. And they discuss the role that professional organizations and professional development play over the course of a career. Students learn to think of a career as a path or ladder. They research at least one health care career and develop a career plan.

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Health Care Systems (4 Hrs.)
Health Care Foundations

Students are introduced to the structure of health care and its history, from ancient to modern times. Students then learn about systems theory and how it is implemented in the health care industry. Topics include: types of ownerships, types of facilities, types of insurance plans, characteristics of managed care, and trends such as cost containment and the growth of technology. Students discuss access to affordable quality care and practice calculating health care costs based on several types of insurance plans.

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Human Growth and Development (5 Hrs.)
Health Care Foundations

The Human Growth and Development module teaches the process of how people grow, develop, and age throughout the life span. Students learn about the four areas of development—-physical, intellectual, social, and emotional. Additionally, they learn about the hierarchy of human needs and the idea that people grow and develop to meet these needs. Topics include: genetics and genetic diseaseas, aging and its effects on each body system, terminal illness, grief, and mortuary science.

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Infection Control (4 Hrs.)
Health Care Foundations

The Infection Control module teaches the importance of protecting oneself and others from disease-causing microorganisms. Topics include: classes of microorganisms, asepsis, hand washing, basic equipment cleaning, autoclaving, personal protective equipment, sterile technique, and transmission-based precautions. Students practice donning and removing gloves, gowns, masks, eyewear, and transmission-based protective garments. And they demonstrate how to work in an isolation unit.

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Insurance and Coding (4 Hrs.)
Medical Office Assistant

Students begin with an overview of insurance concepts, such as managed care, PPO, and HMO. They also list the types of federal health care plans. Students explore the role of ICD-9-CM and CPT codes in processing claims and define the terminology needed to interpret and submit medical insurance claims. They complete a universal health insurance claim form and discuss electronic claim filing. Students also learn the importance of accuracy in receiving reimbursement in case of an audit.

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Job Seeking Skills (2 Hrs.)
Health Care Foundations

The Job Seeking Skills module prepares students for the task of finding employment in the health care industry. Students reflect on their criteria for a job and identify resources to locate job openings in their desired field. They also discuss employment laws, such as equal opportunity. Students practice completing an application for employment and learn how to format a resume and cover letter. Students also research how to prepare for an interview and discover the importance of a follow-up letter. And they identify how to resign from a position.

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Legal and Ethical Responsibilities (5 Hrs.)
Health Care Foundations

The Legal and Ethical Responsibilities module equips students to make sound decisions when faced with workplace situations. Topics include: the Patient’s Bill of Rights, Scope of Practice, tort law, contract law, confidentiality and privileged communication, and ethics. Students examine example scenarios and consider the legal implications, and they also research a current bioethical issue in health care.

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Medical (5 Hrs.)
Emergency Medical Responder

Students examine the pathophysiology, assessment, and management of conditions related to: cardiovascular and respiratory issues; acute abdominal pain; genitourinary and gynecological emergencies; altered mental status; behavioral emergencies; allergic reactions; and poisonings.

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Medical (10 Hrs.)
Emergency Medical Services

Students examine the pathophysiology, assessment, and management of conditions related to: neurology, acute abdominal pain, allergic reactions, infectious diseases, diabetes, behavioral emergencies, cardiovascular issues, poisonings, respiratory issues, and genitourinary and gynecological emergencies.

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Medical Mathematics (6 Hrs.)
Health Care Foundations

Medical Mathematics reviews math skills frequently used by health care workers and outlines strategies for overcoming math anxiety. Students review basic numerical concepts, including whole numbers, decimals, fractions, and percentages. They learn estimating techniques and how to measure using the household, metric, and apothecary systems. Students practice using ratios and proportions to convert between measuring systems and calculate medication dosages. And they learn how to read labels and prescriptions and how temperature and time are used in health care. Students also record an Intake and Output chart and a TPR graph.

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Medical Office Assistant (3 Hrs.)
Medical Office Assistant

This module gives students an overview of the role and responsibilities of medical office occupations. Topics include: educational requirements, professionalism, perssonal appearance, teamwork, effective communication, HIPAA, and the legal issues that pertain to office personnel.

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Medical Records (4 Hrs.)
Medical Office Assistant

In this module, students prepare, maintain, and store medical records. They learn to: organize a patient’s medical record, document accurately, label files and documents, file alphabetically and numerically, and find a misplaced chart. Students also examine record control policies and procedures, including when and how a medical record may be released, and discuss the purging and long-term storage of files.

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Medical Terminology (3 Hrs.)
Emergency Medical Responder

The Medical Terminology module introduces students to the language of health care workers. Topics include: root words, suffixes, prefixes, abbreviations, and body planes, directions, and cavities. Students learn to add prefixes and suffixes to root words and interpret medical terms on their own.

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Medical Terminology (4 Hrs.)
Emergency Medical Services

The Medical Terminology module introduces students to the language of health care workers. Topics include: root words, suffixes, prefixes, abbreviations, and body planes, directions, and cavities. Students learn to add prefixes and suffixes to root words and form phrases with abbreviations. And they interpret medical terms on their own.

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Medical Terminology (4 Hrs.)
Health Care Foundations

The Medical Terminology module introduces students to the language of health care workers. Topics include: root words, suffixes, prefixes, abbreviations, and body planes, directions, and cavities. Students learn to add prefixes and suffixes to root words and form phrases with abbreviations. And they interpret medical terms on their own.

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Nutrition and Elimination (7 Hrs.)
Multi-Skilled Nursing Assistant

In this module, students investigate how nutrition and elimination are related to each other and to the overall health of the patient. They learn how to assist patients with meals and meeting elimination needs, and they measure and record intake and output. Topics include: nutrients, types of diets, food customs, alternate methods of feeding, assisting with toileting, catheter and ostomy care, and bowel aids.

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Nutrition and Elimination (6 Hrs.)
Nursing Assistant

In this module, students investigate how nutrition and elimination are related to each other and to the overall health of the patient. They learn how to assist patients with meals and meeting elimination needs, and they measure and record intake and output. Topics include: nutrients, types of diets, food customs, alternate methods of feeding, assisting with toileting, and catheter care.

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Office Environment (3 Hrs.)
Medical Office Assistant

This module focuses on the reception area of medical facilities and making a positive first impression with visitors. Students will explore office safety and design and how to modify the environment to accommodate patients with special needs. Students learn to: open and close an office, greet patients, explain office policies in a professional manner, and register and check-in clients.

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Office Equipment (4 Hrs.)
Medical Office Assistant

Students discover the many types of equipment within the typical medical office. They learn to operate, troubleshoot, and care for equipment such as photocopiers, facsimile (FAX) machines, and computers. Students explore the many uses of computers in the medical office, and learn basic computer terms and functions. Finally, students perform an inventory of supplies and equipment, and prepare a purchase requisition for new supplies.

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Patient Assessment (5 Hrs.)
Emergency Medical Responder

In this module, students learn to evaluate a scene and take measures to protect themselves. They complete primary assessments to determine the urgency of care. Students take a patient history and perform a systematic patient examination, while paying close attention to maintain professionalism and show compassion towards the patient. And they learn to use reassessment to identify and treat changes in patient condition in a timely manner.

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Patient Assessment (8 Hrs.)
Emergency Medical Services

In this module, students learn to evaluate a scene and take measures to protect themselves. They complete primary assessments to determine the urgency of care. Students take a patient history and perform a systematic patient examination, while paying close attention to maintain professionalism and show compassion towards the patient. They explore the use of monitoring devices, such as pulse oximeters. And they learn to use reassessment to identify and treat changes in patient condition in a timely manner.

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Patient Comfort (11 Hrs.)
Multi-Skilled Nursing Assistant

This module introduces students to procedures related to personal patient care. Students learn both morning and evening care procedures and how to observe patients for abnormalities and document and report those findings. Topics include: bathing, oral care, hair care, dressing, making open, occupied, and unoccupied beds, and pain management.

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Patient Comfort (9 Hrs.)
Nursing Assistant

This module introduces students to procedures related to personal patient care. Students learn how to observe patients for abnormalities and document and report those findings. Topics include: bathing, oral care, hair care, dressing, and bedmaking.

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Personal Qualities (3 Hrs.)
Health Care Foundations

In the Personal Qualities module, students discover the expected appearance and personal characteristics of the health care worker. Students discuss a number of personal traits belonging to successful health care workers, such as: listening, integrity, honesty, attendance, time-management, goal-setting, problem-solving, and teamwork. The importance of precise communication is reiterated. Students practice dealing with workplace situations and evaluate the effectiveness of several teams.

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Pharmacology (1 Hrs.)
Emergency Medical Services

Students obtain the skills for administering medications within the EMT scope of practice. Students explore the indications, contraindications, dosages, methods of administration, and side effects of each medication. They also use the “five rights” to ensure that medication is administered safely. Students also learn the generic and trade names of prescription medications that providers are likely to encounter in the field.

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Phlebotomy (4 Hrs.)
Multi-Skilled Nursing Assistant

In this module, students learn how to collect blood specimens using venipuncture and fingerstick techniques. Topics include: standard precautions, risks of blood-borne pathogens, and analyses procedures, such as glucose testing and micro-hematocrit measuring.

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Preparatory (6 Hrs.)
Emergency Medical Responder

Students explore foundational concepts essential for a career as an Emergency Medical Responder. Topics include: history of the EMS system, levels of national EMS providers, credentialing requirements, professionalism, infection control, body mechanics, stress management, communication skills, and legal and ethical issues.

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Preparatory (8 Hrs.)
Emergency Medical Services

Students explore foundational concepts essential for a career in emergency medical services. Topics include: history of the EMS system, levels of national EMS providers, credentialing requirements, professionalism, infection control, body mechanics, stress management, communication skills, documentation, and legal and ethical issues.

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Rehabilitation and Restorative Care (6 Hrs.)
Multi-Skilled Nursing Assistant

In this module, students learn how to promote patient independence. Students become skilled in teaching activities of daily living, such as getting dressed and eating, using assistive devices. Students also work with patients to complete range of motion exercises. Students are introduced to heat and cold applications. Students also learn to assist patients in using ambulation devices, such as canes, walkers, and crutches.

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Rehabilitation and Restorative Care (5 Hrs.)
Nursing Assistant

In this module, students learn how to promote patient independence. Students become skilled in supporting activities of daily living, such as dressing, eating, and using assistive devices. They also help patients ambulate and complete range of motion exercises, and they apply compressive garments.

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Safety Precautions (3 Hrs.)
Health Care Foundations

The Safety Precautions module teaches about the importance of safety techniques in a health care facility and the appropriate steps for greeting and identifying patients. Topics include: body mechanics, ergonomics, safety signs and symbols, food safety, fire safety, and chemical safety. Students use the Internet to research safety regulations from OSHA, the FDA, and the EPA. They also demonstrate how to report safety violations appropriately by filing an event report.

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Shock and Resuscitation (2 Hrs.)
Emergency Medical Responder

Students discover how to identify and care for patients experiencing shock, and they explore the pathophysiology and causes of cardiac arrest. Students describe the ethical issues in resuscitation, including DNR orders. Within resuscitation, students examine the chain of survival, Basic Cardiac Life Support, airway management, and chest compressions. Students also learn the correct use of an automated external defibrillator.

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Shock and Resuscitation (5 Hrs.)
Emergency Medical Services

Students discover how to identify and care for patients experiencing shock, and they explore the pathophysiology and causes of cardiac arrest. Students describe the ethical issues in resuscitation, including DNR orders. Within resuscitation, students examine the chain of survival, Basic Cardiac Life Support, airway management, and chest compressions. Students also learn the correct use of an automated external defibrillator.

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Special Populations (3 Hrs.)
Emergency Medical Responder

Students begin by exploring obstetrics and the EMS professional’s role in pregnancy and labor and delivery, including treatment of predelivery emergencies and caring for the newborn. They examine the needs of pediatric patients as they relate to developmental phase and anatomical differences. And they learn about the changes geriatric patients undergo and conditions that commonly occur in this age group. Students also discover how to manage cases in which child or elder abuse is suspected.

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Special Populations (4 Hrs.)
Emergency Medical Services

Students begin by exploring obstetrics and the EMS professional’s role in pregnancy and labor and delivery, including treatment of common complications and caring for the newborn. They examine the needs of pediatric patients as they relate to developmental phase and anatomical differences. And they learn about the changes geriatric patients undergo and conditions that commonly occur in this age group. Students also determine how to care for patients with special challenges, including those with sensory deficits.

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Special Populations (6 Hrs.)
Multi-Skilled Nursing Assistant

This module focuses on four patient populations with unique concerns and needs—the elderly patient, the pediatric patient, the patient with disabilities, and the cognitively-challenged patient. Students identify illnesses and disorders common to these groups and discover ways to adapt care and establish positive relationships with patients. Other topics include: the aging process, appropriate communication techniques, signs of impending death, and postmortem care. Students also learn alternatives to patient restraints and the procedure to properly use restraints when needed.

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Special Populations (5 Hrs.)
Nursing Assistant

This module focuses on three patient populations with unique concerns and needs—the elderly patient, the patient with disabilities, and the cognitively-challenged patient. Students identify illnesses and disorders common to these groups and discover ways to adapt care and establish positive relationships with patients. Other topics include: the aging process, appropriate communication techniques, signs of impending death, and postmortem care. Students also learn alternatives to patient restraints and the procedure to properly use restraints when needed.

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Specimen Collection and Testing (5 Hrs.)
Multi-Skilled Nursing Assistant

In this module, students learn the guidelines and safety precautions for handling specimens and are introduced to CLIA-waived tests. They practice common procedures for collecting stool and urine specimens, including routine, clean-catch, 24-hour, and pediatric. Students also learn how to strain urine, perform a urinalysis and pregnancy test, and conduct a Hemoccult blood test. And they explore cultures, smear, and stains, and practice taking throat, wound, and sputum specimens.

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Telephone Etiquette (4 Hrs.)
Medical Office Assistant

In this module, students examine their verbal communication skills and learn to effectively answer and document telephone calls. Students role-play many types of telephone calls, and demonstrate handling calls appropriately and professionally, including performing triage. They also practice leaving messages on answering machines. Lastly, students explore telephone technology common in the medical office.

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The Health Assistant (6 Hrs.)
Multi-Skilled Nursing Assistant

This module gives students an overview of the role and responsibilities of health assistant occupations. Topics include: interdependence of teams, employment opportunities, educational requirements, professionalism, nursing process, scope of practice, confidentiality, informed consent, code of ethics, infection control, safety measures, and standard precautions.

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The Health Assistant (6 Hrs.)
Nursing Assistant

This module gives students an overview of the role and responsibilities of health assistant occupations. Topics include: interdependence of teams, employment opportunities, educational requirements, professionalism, scope of practice, confidentiality, informed consent, code of ethics, infection control, safety measures, and standard precautions.

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The Surgical Patient (5 Hrs.)
Multi-Skilled Nursing Assistant

Students identify the care needed by patients before and after surgery. Students dress and shave patients in preparation for surgery, and also support the patient emotionally. Students explore several surgical procedures in which health assistants may be involved. After surgery, students learn to recognize and report infection.

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Trauma (7 Hrs.)
Emergency Medical Responder

Students learn to assess a patient for traumatic injury, as well as identify mechanisms of injury. Students learn proper emergency care for: bleeding; soft tissue trauma; chest and abdominal trauma; head, face, and neck trauma; spinal and orthopedic trauma; and environmental trauma. Students also discover how to manage trauma when multiple body systems are affected and trauma in special populations.

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Trauma (10 Hrs.)
Emergency Medical Services

Students learn to assess a patient for traumatic injury, as well as identify mechanisms of injury. Students learn proper emergency care for: bleeding; soft tissue trauma; chest trauma; abdominal and genitourinary trauma; orthopedic trauma; head, face, and neck trauma; spinal trauma; trauma in special populations; and environmental trauma. Students also discover how to manage trauma when multiple body systems are affected.

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Wellness and Nutrition (4 Hrs.)
Health Care Foundations

The Wellness and Nutrition module teaches the importance of wellness. Topics include: the five areas of holistic health, alternative therapies, nutrition, therapeutic diets, and stress management. Students learn about choosing health care providers; prescription, over-the-counter, brand name, and generic medications; and physical examinations. After learning about wellness, students create a wellness plan that they can use in their personal and professional life.

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Written Communication (4 Hrs.)
Medical Office Assistant

In this module, students use their writing skills to relay information to others. They explore the writing process, including the importance of proofreading their work for grammar and spelling errors. Students learn how to format memos and letters and prepare envelopes. And they also learn how to handle incoming and outgoing mail.

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